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Practice Manager

Purpose of job: To act as an integrator between the Managing Director and the rest of the team and to drive the business as per the agreed Business Plan.

Reports to: Managing Director

Location: Stansted Mountfichet

Key Responsibilities & Accountabilities


  • Ensure company’s core values are fully embedded in all business activities
  • Act as an integrator between the visionary and the rest of the team to ensure successful business development
  • Validate and prioritise ideas put forward by the Advisory Board to ensure that targets set in the Business Plan are met
  • Document and co-ordinate the implementation of the Business Plan
  • Chair monthly Leadership and weekly Level 10 meetings
  • Manage and oversee relationships with 3rd party suppliers e.g. landlord, compliance consultants etc to secure optimal service agreements and deals

Processes & Procedures

  • Create and review internal service standards, business processes and procedures
  • Ensure all business service activities comply with relevant acts, legal & regulatory requirements and ethical standards
  • Review business policies, processes and procedures in relation to the efficiency of staff performance
  • Oversee the delivery of all general office and business administration, ensuring all legislative and business requirements are met
  • Ensure that all business activities are performed in a timely and efficient manner
  • Ensure that all business activities, processes and procedures result in client satisfaction

Human Resources

  • Manage the team and their workload to achieve set business goals
  • Arrange employment of new staff and terminations/resignations of existing staff
  • Create and review organisational structure and roles on an ongoing basis
  • Establish performance objectives and training and development plans for all staff members and review twice per year
  • Co-ordinate training for all staff as per their career plans
  • Encourage a collaborative approach to work and open and honest communication style
  • Oversee employee benefits
  • Organise team events and well-being activities
  • Manage sick leave and holidays
  • Sign off on payroll

Compliance & Finance

  • -Develop and document accounting policies and procedures for the business
  • Direct general accounting functions
  • Prepare relevant management information, financial statements and forecasts for the business (cashflow forecasts, annual budget, P&L, and balance sheet)
  • Oversee the relationship with accountants and external auditors
  • Create budget and sign off on expenditure
  • Ensure timely and accurate completion of all regulatory returns
  • Ensure that all business activities are in line with the FCA and other regulatory requirements
  • Ensure successful execution of the Annual Compliance Plan as directed by an external consultant
  • Provide annual compliance reports to the Board of Directors
  • Oversee the relationship with external compliance consultants
  • Ensure timely renewal of PI cover, relevant insurance policies and ICO registration


  • Ensure data security and disaster recovery policies are in place and working
  • Oversee all IT services and systems with help of external consultants
  • Manage all IT services and systems with help of external consultants
  • Monitor all IT systems to ensure their optimal usage
  • Keep an up-to-date register of hardware, software and staff passwords

Office environment

  • Ensure that all Health & Safety regulations are met at all times
  • Promote healthy working conditions and well-being of all staff

More information on the Personal Specification can be found by downloading the Practice Manager Job Description here


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